PictureTel LIVE GATEWAY 3.1 Manual de usuario Pagina 1

PictureTel® LiveGateway™ Version 3.1 Online Installation Guide Welcome to the PictureTel family of industry standard, videoconferencing products des

The following sections describe the LiveGateway default settings, and provide instructions for changing the settings, if necessary, to avoid conflicts

window. 2. Select the Gateway Boards tab of the LiveGateway Server window. 3. Perform one of the following actions: • Click on a board in the list

1. Open the LiveGateway server from the LiveGateway SNMP Manager window. 2. Click the Settings tab. The following information is displayed for each

0x0B GPP Shared Memory Resource Test 0x0C GPP to Shared Memory Transfer Test 0x0D GPP Wild Interrupt Test 0x10 Audio DSP SRAM Test by GPP

0x55 Conflict Shared Memory DSPs and GPP 0x56 Conflict Shared Memory GPP only 0x57 Read Shared Memory after ISA Write Resolving LiveGateway P

What You Should Check and/or Verify: • Was installation from CD ROM successful? • Did you configure and enable any boards via the configuration u

installed). Problem: LiveGateway Starts, Then Fails Use the following checklist to quickly identify and resolve this problem. Probable Causes: • P

Possible Solutions: • Start LiveManager application. • Add LiveGateway server network information to LiveManager network topology. • Configure Liv

Possible Solutions: • Reconfigure ISDN switch settings (MSNs, SPIDs). Problem: Can Call In From WAN, Can't Call Out Use the following checkl

Contacting Technical Support Overview For assistance of any kind, contact your Distributor for support. If you do not know where you purchased your e

3. After receiving the RMA number, wrap the component in an antistatic bag, and pack the component in a shipping container, using bubble wrap if nece

Installing the LiveGateway Board Electrical current from power, telephone, and signal cables is potentially hazardous. When installing, moving, or o

To perform the POST test: 1. Select the server you want from the LiveGateway SNMP Manager's main application window. Once you have made your se

• If the "Diagnostics FAILED" message appears, contact PictureTel Customer support or your service provider. 4. Enter the I/O address tha

MSN 1 MSN2 Multi-Subscriber numbers. Determined by your telephone service provider. State Indicates if the board is active (enabled)or inactive (disab

Removing LiveGateway Boards . Electrical current from power, telephone, and signal cables is potentially hazardous. When installing, moving, or open

Installing the LiveGateway Software Overview To install the LiveGateway software, use the Setup program described in this section. The LiveGateway

Installing the LiveGateway Software To install the LiveGateway software: 1. Insert the LiveGateway CD-ROM into the CD drive. 2. Click the Windows NT

5. To choose the default location (C:\..\PictureTel\LiveGateway\) and begin the installation, click Next >. To enter a new path, click Browse...

Configuring LiveGateway Boards When you configure the LiveGateway board, you need information about the ISDN BRI network interface your computer uses

Introducing PictureTel LiveGateway Overview This guide describes how to install and configure version 3.1 of PictureTel LiveGateway on Microsoft ®

Interrupt In the Interrupt field, click the down arrow to display an expanded list of IRQ values. The value you choose here cannot be used by any ot

Interface (ISDN BRI Configuration) Obtain the BRI configuration information from the Telecom Administrator who supplied the BRI line. To configure the

Switch Types In the Switch Type field, click the down arrow to display an expanded list of switch types. If you choose a switch type that require

NET3 Taiwan Unknown Unknown NA Optional NET3 Swiss ISDN Unknown NA Optional NET3 Italy ISDN Unknown NA Optional NET3 Norway IS

SPID Enter the alpha-numeric Service Provider ID (SPID) issued by the service provider. Because LiveGateway uses two BRI lines, you need to enter two

this checkbox is enabled (checkmark present in box) LiveGateway will direct all incoming calls to this client for operator assistance. Enabling Auto

If you click Restart Now, the following screen is displayed. When you click OK, LiveGateway restarts, a self-test is executed, and the following

Running the Configuration Utility You can change information for a LiveGateway board by running the LiveGateway Configuration utility as follows: 1.

Deinstalling LiveGateway To remove LiveGateway from the server: 1. Click the Windows NT Start button, and choose Settings -> Control Panel. 2.

Managing LiveGateway from the LiveManager Gatekeeper Overview This chapter describes how to view and manage LiveGateways remotely by using the LiveG

Before You Begin Overview Before you install LiveGateway, make sure LiveManager (version 3.1) or other H.323 Gatekeeper has been installed on the ne

SNMP Service To manage a LiveGateway server from the LiveGateway SNMP Manager, the SNMP (Simple Network Management Protocol) service of the LiveGatewa

3. Choose "Exit" to quit the application. View 1. The Status Bar feature is enabled (with a checkbox) as the system default value. When en

If you want to save all of your changes to the window size, position and column widths, choose File > Save Windows Layout & Position from the L

4. To change the default values for the SNMP parameters that will be assigned to all LiveGateway servers added in the future, enter the values to be

2. Enter the name or address of the LiveGateway server in the text box of the Name/Address tab. If you are entering an address, use standard decima

• Boards To add more servers, repeat steps 1 through 4. Changing Server Information To change a LiveGateway server's name, address or SNMP para

Multiple servers can also be deleted by selecting all of the servers to be deleted before selecting the "Remove Server..." menu item. The me

From the LiveGateway Server window, you can: • View the Status, Interface, I/O Address, IRQ (Interrupt), and Hardware version information for each

Settings Tab The Settings tab, which is shown in the following illustration, provides the following information,: • LiveGateway Software Version

Using the Menu bar The menu bar for the LiveGateway Server window lists the following selections: Menu Bar Selection Description File 1. Choose "

• H.261 video translation (packets <--> streams) • T.120 data sharing • Extensive logging capability • Configured and maintained at the loca

1. Choose "Help" to display the online help for the Settings tab. Monitoring LiveGateway Status The status information for the LiveGateway

Fail The Fail status indicates that the LiveGateway is not working because LiveGateway failed the POST test. To correct the problem, refer to the POST

5. Specify the Gateway Prefix that LiveLAN users and LiveManager will use to direct a call through a LiveGateway. This number is the same for all Li

Setting Off Line Status To set the LiveGateway Board's status to Off Line: 1. Open the LiveGateway server from the LiveGateway SNMP Manager wind

To start the self-test, refer to the preceding section, "Performing a Self Test." Performing a Loop Back Test The Loop Back Test simulates

Viewing the POST Result To view the Power On Self Test (POST) result for the selected LiveGateway Board: 1. Open the LiveGateway server from the Live

5. To close the Statistics window, click the [X] in the upper right-hand corner. Viewing Board Settings and Version Information Information about th

Using PictureTel LiveGateway Overview With PictureTel LiveGateway installed on a server, LiveLAN and NetConference users and other H.323 terminals c

Outgoing Calls When a user makes a LAN to WAN call, LiveManager checks for available resources and passes the call to LiveGateway. If there is more th

2. If no tones are received within 30 seconds, the call is routed to the H.323 client designated as the operator station. If an H.323 Terminal that s

LiveGateway Documentation The LiveGateway documentation is provided in two file formats: PDF and HTML. Use the PDF files if you want to view and/or p

In this sample configuration: • There are two network segments, each with one router. • LiveManager is running on Server A with a network topolog

Managing Operator Station Information You can specify a LiveLAN user, or another H.323 client that supports call transfer, as an operator station to t

NOTE: This utility (and associated files) may also be copied from the "Tools\GwSnd Recorder" directory of the Installation CD-ROM to another

Locked Conference Message The Locked Conference message is played to the H.320 system caller by the LiveGateway automated attendant when an attempt is

Procedure for Using the LiveGateway Audio Clip Recorder The following steps describe how to use the LiveGateway Audio Clip Recorder: Note To use this

Menu Bar The LiveGateway Audio Clip Recorder menubar contains two selections: 1. File 2. Help File From the File menu, you can select the folder f

Line Information for ISDN BRI Service Overview The following tables list the LiveGateway requirements for the most common U.S. central office switche

B1 Service DMD DMD B2 Service DMD DMD D Channel Signaling only Signaling only CSV 1 1 CSV Channel Any Any CSD 2 2 CSD Ch

Service Provider ID (SPID) 2 2 Directory Numbers (DNs) 2 2 B1 Channel Circuit Switch Yes Yes B1 Channel Bearer Restriction No PMD No

CAT IBA BCHDN 2 BCDN C56 and C64 CT CMD BCHCT 2 IBCHCT 2 OBCHCT 2 ORIG1 1 PIC 0288 - C56 and 0288 - C64 C

3 or 4 200 MHZ Pentium Pro processor with 32 MB of memory (64 MB recommended) Software Requirements Your network environment must meet the followi

OBCHCT 2 CHRG FRSA1 COS NOICND and NRND CRBLIM 2 Terminal Service Profile Data View TSP, EQN 20- 0- 3- 4-, USID 1,

Access Data EQN 20- 0- 3- 4-, CLOSS 0, BCHEQN 2. BCEQN SP and AU3 &C56 and C64 and PMD CPDDN 8153337890 and 8153337890 - C

Switch Type Number Type Number Plan VN3 in France Unknown Unknown ITR6 in Germany Unknown ISDN All other types Not used Not used O

5E8 or Higher** NI2 (1DN) Higher** NI1 (2 DNs) Line Code Digital Subscriber Line (DSL) 2B1Q Point-to-Point 2B1Q Multipoint 2B1Q* Standard 2B1Q* Sta

CSD channel Any Any Any Any CSV LIMIT 1 1 1 1 CSD LIMIT 2 2 2 2 MAXB CHNL (maximum B-channel) Must be set to 2. Must be s

Line (DSL) Service Provider ID (SPID) Directory Numbers (DN) Two Two Two Two (one for each B-channel) Provisioning Parameters B1 B

Set Ring to Yes Set Ring to Yes Set EKTS to No Set EKTS to No Set data option: PROVLLC CMDATA (lower layer compatibility) EWSD NI1 Swi

- IBCHCT = 2 - OBCHCT = 2 - COS = NICND (class of service; no ISDN calling # delivery) - PIC = XXX-C56 (where XXX is the inter-exchange car

I/O Port Base Address Settings Overview This appendix lists the I/O Port Base Address settings that can be selected for the LiveGateway board. The bo

Switch 1 corresponds to the least significant bit of a block of 32 byte I/O port addresses. When it is in the off position, it sets bit 5 of the addre

• An ISDN protocol Depending on the ISDN protocol you use, you might also need the following information: • Number Type and Number Plan • Channel

1 X 200 0 X X X X 1 X X 220 0 X X X 1 X X 240 0 X X X 1 X X X 260 0 X X 1 X X 280 0 X X X 1 X X X 2A0 0

0 X 1 X X X X 3C0 0 X 1 X X X X X 3E0 0

Using The LiveGateway Event Log Overview LiveGateway stores informational messages, tracking messages, warning messages, and error messages in an eve

Date and Time The date is the month and day that LiveGateway generated the message. The time is the hour and minute that LiveGateway generated the mes

name 0x0002 PictureTel LiveGateway shut down in file server: server name LiveGateway has shut down normally (that is, a user has unloaded LiveGatew

0x0402 LiveGateway going to RESET state LiveGateway card about to reset. Self-test button pressed on LiveGateway, or LiveGateway service stopping.

Code Solution 0x0420 LiveGateway Attempting inbound call to terminal ID H.320 system attempting to connect to H.323 terminal. No action required.

state H.323 call signaling channel. 0x042C LiveGateway going to AWAITING CS DISC CONF state LiveGateway call disconnecting from H.323 system, remo

0x8060 PCI Manager Received Status Code: LiveGateway software detects possible system trouble. Use this information when reporting issues to Pictur

Major Alarm Messages The following table shows Category 5 (major alarm) messages that appear in the event log and the recommended action for each mess

• Whether SNMP is available in your network • Prefix Information Obtain this information from either your system administrator or ISDN service provi

number within the time limit. 0x0285 SDC could not start a timer. Software bug. Report error to PictureTel. 0x0286 Download to LiveGateway t

0x0384 LiveGateway Driver failed to create registry name: Not enough privileges. Log in as the system administrator. 0x0385 LiveGateway Driver fa

Event! 0x0486 Invalid Event Received In Service Queue Software Error Contact PictureTel. 0x0487 Invalid Channel Manager Event Received Softwar

0x0495 Failed to get CP's user interface Software Error Contact PictureTel. 0x0496 Failed to get H245's IbufferNotify interface Softw

returned value 0x0586 Transport Connect returned value Software Error Contact PictureTel. 0x0587 Transport Send returned value Software Error

header 0x0595 Could not obtain a RAS sequence number Software Error Contact PictureTel. 0x0596 Attempted to access TICL in an invalid state So

0x05A4 Endpoint value deleted Software Error Contact PictureTel. 0x05A5 Attempt to create timer failed Software Error Contact PictureTel.

PictureTel. 0x80A3 Audio DSP Download Failed: Possible Hardware Failure Run Customer Diagnostics/contact PictureTel. 0x80A4 BRI Module Download

0x02A5 SDC had a software error. Software bug. Report error to PictureTel. 0x02A6 LiveGateway configuration file is missing. LiveGateway cannot

not serve the destination desired. This cause is supported on a network dependent basis. 4 Send special information tone This cause indicates that

Installing LiveGateway Boards Overview You can install as many as four LiveGateway boards in one Windows NT server. Each board provides one H.323 to

19 No answer from user (user alerted) This cause is used when the called party has been alerted but does not respond with a connect indication withi

(address incomplete) cannot be reached because the called party number is not in a valid format or is not complete. 29 Facilities rejected This

42 Switching equipment congestion This cause indicates that the switching equipment generating this cause is experiencing a period of high traffic.

55 Incoming calls barred within CUG This cause indicates that although the calling party is a member of the CUG for the incoming CUG call, incoming

81 Invalid call reference value This cause indicates that the equipment sending this cause has received a message with a call reference which is not

compatibility, high layer compatibility or other compatibility attributes (e.g. data rate) which cannot be accommodated. 90 Non-existent CUG This

100 Invalid information element contents This cause indicates that the equipment sending this cause has received and information element which it ha

Using LiveManager to Troubleshoot LiveGateway Overview You can use the LiveGateway SNMP Manager feature of LiveManager to access the LiveGateway boar

4. The Statistics for the selected LiveGateway Board are displayed in the Statistics window. The information in this window is read-only. 5. To clos

To perform a Loopback Test on a LiveGateway Board: 1. Open the LiveGateway server from the LiveGateway SNMP Manager window. 2. Select the Gateway Bo