PictureTel LIVE GATEWAY 3.1 Manual de usuario descargar pdf (Pagina 106)

Possible Solutions:

• Start LiveManager application.

• Add LiveGateway server network information to

LiveManager network topology.

• Configure LiveManager via the LiveGateway

configuration utility.

Problem: LiveGateway Online, But Can't Make Or Receive Calls

Use the following checklist to quickly identify and resolve this problem.

Probable Causes:

• ISDN line inactive.

• ISDN configuration error.

• ISDN software error.

What You Should

Check and/or Verify:

• Look in the LiveGateway log to see the ISDN status.

• Collect ISDN installation information, switch type,

number type, number plan, SPIDs and MSN

information.

• Does the ISDN configuration information match the

line provisioning information?

• Are you able to verify line in "known good" system?

Possible Solutions:

• If ISDN link is DOWN, verify wiring. Otherwise,

contact phone company.

• Consult manual for default ISDN switch settings.

Problem: Can Call Out To WAN, Can't Call In

Use the following checklist to quickly identify and resolve this problem.

Probable Causes:

• Improperly configured MSN or SPIDs.

• Caller is trying the wrong number.

What You Should Check

and/or Verify:

• Verify that your MSN or SPID information matches

what is provided by the phone company.

• Verify that you can call into the line when plugged

into a "known good" system.

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PictureTel LIVE GATEWAY 3.1 Manual de usuario Pagina 106