PictureTel LIVE GATEWAY 3.1 Manual de usuario descargar pdf (Pagina 105)

installed).

Problem: LiveGateway Starts, Then Fails

Use the following checklist to quickly identify and resolve this problem.

Probable Causes:

• POST failure.

• POST successful, but card not responding.

• Missing download file.

• Download timeout/possible hardware failure with ISA access.

What You Should

Check and/or

Verify:

• Look at LiveGateway log file for error messages.

Possible

Solutions:

• POST failure: Get a new card.

• POST successful, but card not responding: Try another IRQ.

• Missing download file: Reinstall software.

• Download timeout/possible hardware failure with ISA access:

Try Bootup Board diagnostics. If failure detected, get a new

card. If no failure detected, provide PictureTel with server

hardware information.

Problem: LiveGateway Starts, Downloads, But Is Not Online

Use the following checklist to quickly identify and resolve this problem.

Probable Causes:

• LiveManager Application is not active.

• LiveManager Application rejects registration attempt.

• LiveManager not entered during LiveGateway

configuration.

What You Should

Check and/or Verify:

• Is LiveManager application running?

• Has LiveManager been configured to recognize the

LiveGateway server (LiveManager network topology)?

• Has the LiveManager been configured by the

LiveGateway configuration utility (via the Gatekeeper

button)?

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PictureTel LIVE GATEWAY 3.1 Manual de usuario Pagina 105